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Enterprise Layer Intelligence
Categories/Help Desk & Support/Textline
Textline

Textline

Founded 2015

Manage two-way business text messaging and customer communications across team inboxes

Pricing model

Demo

You can use Textline to send and receive text messages for customer support, sales, and operations teams. It lets your team manage SMS conversations from a shared inbox, assign incoming chats to specific agents, and reply from existing business phone numbers. You can also send mass text announcements, set up automated replies, schedule follow-ups, and request customer feedback with text surveys. Built-in compliance tools help you adhere to HIPAA, TCPA, and carrier registration requirements while keeping private internal notes within conversation threads.

What Textline does

Send mass SMS announcements to contact groupsRoute incoming text messages to designated agentsSchedule text messages for future deliveryCollect customer ratings using automated SMS surveysLeave internal notes within text message threadsConvert webchat discussions into ongoing SMS chatsTrack response times and team messaging metricsSend two-way text messages from unified team inboxesSupport for multiple phone numbers across departmentsBroadcast mass text updates and announcements to contact listsAutomate inbound routing and trigger-based repliesHIPAA, TCPA, and SOC-2 compliant messaging infrastructureConvert website live chat conversations directly into SMS threadsInternal private notes and team collaboration inside text threads

Pricing breakdown

Pricing model: Book a demo

Frequently asked

SalesforceSalesforceHubSpotHubSpotZendeskZendeskTalkdeskTalkdeskAircallAircallPipedrivePipedriveZapierZapierFreshdeskFreshdeskSlackSlackFacebookFacebookInstagramInstagram

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Textline, SMS marketing, business texting, two-way SMS, mass texting, customer support SMS, HIPAA compliant texting, shared inbox, text automations, SMS surveys, text blast, webchat to SMS, CRM integration, team messaging, group texting