Acquire

Founded by Amritpal Dhangal

Manage customer conversations across chat, email, SMS, and live video in one workspace

Pricing model

Free Trial, Demo, Paid

Rating

★ Positive

Time to value

< 1 Hour

You can use Acquire to handle customer communications across multiple channels like live chat, email, SMS, and video calls. It unifies your customer interactions into a single conversation history, allowing support agents to access complete context without switching apps. You can configure routing rules to direct inquiries to the right team members, set service level agreements to maintain fast response times, and prioritize queues based on customer attributes. Agents can also launch live video sessions directly from chat when complex issues require face-to-face assistance.

What Acquire does

Route incoming customer requests based on agent skill and availabilitySet up service level agreement targets and notification triggersSwitch between live chat, email, and SMS inside an active conversationStart a live video call directly inside a website chat widgetPrioritize support tickets based on wait time and customer statusInspect complete customer conversation history in a single feedUnified inbox combining live chat, SMS, and email interactionsDirect transition from live chat to two-way video callsCustomizable SLA tracking and automatic breach alertsAutomated ticket routing rules based on availability and skillDynamic conversation prioritization based on customer attributes and wait timesSingle-timeline view of all past customer interactions and notesAPI workflows connecting customer context from existing tech stacks

Pricing breakdown

Pricing model: Book a demo

Frequently asked

Salesforce HubSpot

Used by

Geneva Tuala

In their stack

Ghita El Haitmy

Software Engineer @ Eli

In their stack

Connect

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