Zendesk

Founded by Tom Eggemeier in 2007

Manage customer support requests, live chat, and automated tickets across multiple communication channels

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Zendesk to manage customer support interactions across email, phone, web chat, and messaging apps in a unified workspace. It allows you to assign incoming tickets to agents, track conversation histories, and build knowledge base articles for customer self-service. The system includes automated bots that answer common questions directly, automated scheduling tools for support staff, and quality assurance workflows that evaluate response accuracy. You can also monitor performance metrics like average handling time and resolution rates across your entire customer service team.

What Zendesk does

Route incoming support tickets to specific team queuesDraft and publish knowledge base help articlesConfigure automated reply bots for routine customer questionsGenerate shift schedules based on forecast contact volumeReview conversation transcripts for compliance and quality scoringMonitor live chat queues and agent availabilityTrack customer satisfaction scores using post-ticket surveysCentralized ticketing across email, chat, voice, and social channelsAutomated bots to resolve repetitive customer inquiriesBuilt-in knowledge base and self-service help center publishingWorkforce management for forecasting ticket volume and scheduling shiftsAutomatic quality assurance scoring for human and bot interactionsVoice call handling with automated routing and transcriptionReporting dashboards tracking resolution times and satisfaction scores

Pricing breakdown

Pricing model: Free trial

PlanList price

Support Team (per agent) (annual billing)£15 / mo, billed annually

Suite Team (per agent) (annual billing)£45 / mo, billed annually

Suite Professional (per agent) (annual billing)£89 / mo, billed annually

View full pricing page ↗

Tutorials & Demos

Products(1)

Forethought

Resolve customer support tickets automatically across chat, email, and voice channels

Frequently asked

AWS

OpenAI

Forethought

Used by

Rinke van Zanden

In their stack

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