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Enterprise Layer Intelligence
Categories/Business Phone & Telephony/Aircall
Aircall

Aircall

Founded by Olivier Pailhes in 2014

Manage phone calls and text messages with automated logging into your CRM

Pricing model

Free Trial

Rating

★ Highly positive

Time to value

< 1

You can use Aircall to manage inbound and outbound phone calls, text messages, and WhatsApp conversations from your computer or phone. It connects directly with tools like Salesforce and HubSpot to log calls and customer details automatically. You can set up call routing, shared team inboxes, and interactive voice response menus without hardware. During calls, it provides live transcription and notes. Managers can track team performance through call analytics, listen to call recordings, and review summaries to improve customer support workflows.

What Aircall does

Make and receive calls via desktop or mobile softphoneRoute incoming calls based on caller input and agent availabilityRecord conversations and access real-time transcriptionsLog call notes and tags directly into connected CRM softwareMonitor active calls and whisper guidance to team membersSend SMS and WhatsApp messages to customersTrack team call volume and response times with analyticsSyncs calls and recordings directly into your CRMTranscribes customer calls in real timeRoutes inbound callers using customizable interactive voice menusEnables text and WhatsApp messaging alongside phone callsAllows managers to listen in and coach reps during live callsGenerates automated summaries and next steps after callsProvides shared team inboxes for collaborative call handling

Pricing breakdown

Pricing model: Free trial

PlanList price
Essentials (per license) (annual billing)$30 / mo, billed annually
Professional (per license) (annual billing)$50 / mo, billed annually

Frequently asked

SalesforceSalesforceHubSpotHubSpotZendeskZendeskPipedrivePipedriveIntercomIntercomFreshdeskFreshdeskSlackSlackZapierZapierShopifyShopifyBullhornBullhornmonday.commonday.comMicrosoft TeamsMicrosoft Teams

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Aircall, cloud phone system, call center software, VoIP, CRM phone integration, call recording, shared inbox, SMS messaging, IVR, click to dial, live call transcription, sales dialer, call routing, customer support phone, conversation intelligence