AI Translations

Translate records, knowledge bases, and customer portals across your ServiceNow environment automatically

Pricing model

Free Trial

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use AI Translations to automatically translate records, catalogs, knowledge bases, and customer portals inside ServiceNow. The application identifies new and updated content, converts text into selected languages, and writes the results back into your database. Support agents can trigger translations on demand for tasks and chats to assist international users. You can also save and reuse common phrases to keep branding consistent and reduce translation provider costs. Optional approval workflows let you review sensitive content before publishing it across your organization.

What AI Translations does

Translate ServiceNow knowledge base articles into multiple languagesSchedule recurring jobs to detect and localize modified recordsTranslate incident notes and customer messages on demandConfigure approval workflows for sensitive translated textAudit monthly character consumption and translation provider usageStore approved glossary terms for consistent phrase reuseTranslates Service Portal pages, catalog items, and knowledge base articlesSchedules automated batch runs for newly created or updated contentProvides on-demand translation for support agents inside incident and task recordsStores translated phrases locally to prevent duplicate provider requestsRoutes selected translations through approval workflows prior to publishingTracks character usage, provider volume, and completion statistics across the instanceSupports custom tables, fields, and application content

Pricing breakdown

Pricing model: Free trial

Tutorials & Demos

Frequently asked

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