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Enterprise Layer Intelligence
Categories/Help Desk & Support/Chatbase
Chatbase

Chatbase

Founded by Yasser Elsaid in 2023

Build and deploy custom conversational agents across multiple communication channels

Pricing model

Paid

Rating

★ Generally positive with frequent mentions of ease of use and quick setup.

Time to value

Quick Setup (< 1 hour)

You can use Chatbase to build and deploy custom support bots trained directly on your business documentation and company data. You can connect your files, website links, and knowledge bases to train models without writing code. Chatbase lets your bots answer customer inquiries across websites, email, Slack, and WhatsApp. It also executes automated tasks like looking up order statuses, modifying subscriptions, and routing difficult conversations to human support agents when needed. You can track resolutions and conversation topics from a unified analytics dashboard.

What Chatbase does

Train a chatbot on website URLs and documentationEmbed a chat widget on your websiteConnect support bots to Slack and WhatsApp channelsSet up custom guardrails and agent instructionsAutomate order status lookups using API actionsEscalate complex support tickets to human agentsAnalyze customer conversation topics and sentiment trendsMulti-channel deployment across website widgets, email, voice, Slack, and WhatsAppCustom agent procedures to run multi-step actions like checking orders or processing returnsAutomated data syncing and retraining with updated business knowledge basesMulti-model selection including Claude, GPT, Gemini, and DeepSeekSmart escalation to human teammates using natural language rulesInteractive UI widgets within the chat window instead of plain text responsesSupport for over 80 languages with automatic language detection

Pricing breakdown

Pricing model: Paid

PlanList price
Hobby$40 / mo
Standard$150 / mo
Pro$500 / mo
View full pricing page ↗

Frequently asked

SlackSlackWhatsAppWhatsAppMessengerMessengerZendeskZendeskSalesforceSalesforceStripeStripeZapierZapierMakeMakeNotionNotionCal.comCal.comCalendlyCalendly

Used by

Felipe Cordoves

Felipe Cordoves

Product Manager @ Globant

In their stack
Micheal Houhgton

Micheal Houhgton

CEO @ Debox Technologies

In their stack
Connect
VENKAT ROHIT

VENKAT ROHIT

Market Research Analyst @ APSDPS

In their stack

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Chatbase, AI agents, conversational AI, customer support automation, chatbot builder, website chatbot, customer service, Slack bot, WhatsApp bot, helpdesk automation, multilingual support, Zendesk integration, knowledge base bot, support ticket deflection, customer experience