Talkdesk

Founded by Tiago Paiva in 2011

Automate contact center calls and customer interactions

Pricing model

Paid

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use Talkdesk to manage contact center operations and resolve customer inquiries automatically across voice and digital channels. The system deploys autonomous agents that handle routine tasks like tracking orders, managing payment authorizations, and rescheduling appointments without human intervention. When human agents handle complex requests, assistive tools transcribe conversations in real time and recommend immediate responses. You can connect live interaction data to continuous quality monitoring workflows, ensuring accurate compliance and faster resolution times across your entire customer support organization.

What Talkdesk does

Resolve customer inquiries using voice and chat automationUnblock payment cards and verify security details automaticallyReschedule appointments and confirm updated booking detailsLook up real-time shipping tracking and order detailsGuide live agents with suggested replies and contextual dataAudit call records for quality control and compliance policiesDeploy autonomous AI agents to resolve customer calls and digital inquiriesHandle card verification, payment authorization, and account unlocks over voiceAutomate appointment scheduling, rescheduling, and status trackingProvide live assistance and response suggestions to human agents with CopilotMonitor and validate agent conversational quality and policy compliance in real timeExtract knowledge dynamically from live interactions to refine response accuracy

Pricing breakdown

Pricing model: Paid

PlanList price

Digital Essentials (per user)$85 / mo

Voice Essentials (per user)$105 / mo

Elite (per user)$165 / mo

Industry Experience Clouds (per user)$225 / mo

Frequently asked

Salesforce Zendesk

Zendesk

ServiceNow

Microsoft Teams Slack

Slack

Shopify

Zoom

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