Talkdesk

Founded by Tiago Paiva in 2011

Automate customer service interactions using AI agents for contact centers

Cost

Demo

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use Talkdesk to build and manage AI-powered contact center operations. It lets you deploy specialized AI agents that handle customer requests end to end, including order tracking, appointment scheduling, card management, and travel notifications. Human agents get AI assistance for complex cases. The system learns from real interactions over time, includes built-in quality controls, and can connect to existing contact center infrastructure, third-party systems, or on-premises setups without rebuilding your workflows.

What Talkdesk does

Deploy AI agents to handle customer inquiries end to end without human handoffConfigure policies and constraints that govern how AI agents respond to customersTrack and resolve delivery issues with real-time order visibility updatesSet up proactive outbound notifications for service disruptionsReview AI agent performance and quality scores from a central dashboardConnect AI agents to existing CRM and order management systemsCreate automated appointment confirmation and rescheduling flowsTrain AI agents using historical interaction data from your contact centerDeploys specialized AI agents for specific tasks like order tracking and appointment managementAI agents learn and improve from real customer interactions over timeBuilt-in quality validation layer that checks AI decisions in real timeVoice AI that understands natural speech and resolves issues rather than just routing callsIndustry-specific pre-trained agents for banking, retail, travel, and other sectorsAI copilot that assists human agents during live customer interactionsWorks with existing contact center systems, third-party tools, and on-premises setupsProactive customer notifications for disruptions or service changes without human intervention