You can use Evaluagent to evaluate customer service interactions across both human support reps and AI agents. The software automatically scores conversations, flags compliance issues, and identifies performance gaps to help train your support team. It detects AI hallucinations and errors in automated bot responses, ensuring bots do not make false promises or go off-script. Managers can track sentiment trends over time, monitor quality metrics across support channels, and connect existing CRM and contact center software to maintain high customer service standards without manual spreadsheets.
What evaluagent® does
Pricing breakdown
Pricing model: Paid
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