Founded by Eoghan McCabe in 2011
Manage customer support conversations across multiple channels using automated bots and shared team inboxes
Pricing model
Free Trial
Rating
★ Excellent
Time to value
1 to 2 hours
You can use Intercom to manage customer conversations across email, chat, phone, and social channels from a unified inbox. It provides an automated bot named Fin that answers common user questions using your help center documentation. Human agents can collaborate on shared tickets, view customer interaction history, and get draft suggestions while typing. You can also send targeted in-app messages to guide new users, announce product updates, and proactively share tutorials based on specific user actions or account attributes.
What Intercom does
Pricing breakdown
Pricing model: Free trial
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GTM Lead @ Bookboost AB
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Rinke van Zanden
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Co-Founder @ Folk
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