Five9

Founded by Mike Burkland in 2001

Manage cloud contact center calls and digital customer interactions using automated agents

Pricing model

Paid

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use Five9 to manage inbound and outbound customer support across multiple channels including voice, email, chat, and social messaging. It provides automated virtual agents to handle routine inquiries, live agent assistance with real-time suggestions, and workforce engagement features to monitor team performance. You can route customer calls based on intent, schedule staff shifts, analyze support interactions, and connect contact center data with enterprise business systems. The service assists organizations in handling high volumes of customer inquiries while maintaining service quality and operational visibility.

What Five9 does

Route incoming customer calls based on intentGenerate automatic call transcripts and summariesSchedule and track call center agent shiftsDeploy virtual conversational bots for customer serviceReview agent performance and customer satisfaction scoresIntegrate support records with external CRM databasesAutomated virtual agents for resolving common customer inquiriesReal-time guidance and assistance for human agents during callsOmnichannel interaction handling across voice, chat, and emailWorkforce engagement management and agent schedule trackingSkills-based routing to direct callers to appropriate teamsOpen APIs for connecting with external CRM databasesAutomated post-call summaries and intent matching

Pricing breakdown

Pricing model: Paid

PlanList price

Digital (per concurrent user)$119 / mo

Core (per concurrent user)$159 / mo

Tutorials & Demos

Frequently asked

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