Five9

Founded by Mike Burkland in 2001

Run a cloud-based contact center with AI-assisted agent and customer support

Cost

Demo

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use Five9 to manage inbound and outbound customer contact operations through the cloud. It lets you route calls, chats, emails, and messages across channels, while AI tools help agents respond faster and handle routine inquiries automatically. You can monitor agent performance, track customer satisfaction, and integrate with CRM systems. It includes workforce management, AI-powered virtual agents, and real-time analytics to help contact center teams handle high call volumes more consistently.

What Five9 does

Set up call queues and routing rules by agent skill or departmentBuild automated IVR menus to handle common customer requestsReview call recordings and transcripts to assess agent qualityCreate outbound dialing lists and track campaign resultsConfigure AI agents to answer FAQs and escalate complex issuesGenerate weekly reports on call volume, handle time, and CSATManage agent schedules and shift assignments in the workforce moduleIntegrate with Salesforce to pull customer records during live callsAI Agent Assist that gives live agents suggested responses during callsVirtual AI agents that handle routine inquiries without a human agentOmnichannel routing across voice, chat, email, and social messagingWorkforce engagement management with scheduling and performance tracking99.999% uptime SLA for call center reliabilityReal-time and historical reporting dashboards for supervisorsPre-built CRM integrations with Salesforce, Zendesk, and othersOutbound dialing with predictive, progressive, and preview modes