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Enterprise Layer Intelligence
Categories/Help Desk & Support/Whelp
Whelp

Whelp

Founded 2019

Manage customer conversations across messaging channels and website chat from one shared inbox

Pricing model

Free Tier, Paid

You can use Whelp to bring customer messages from WhatsApp, email, SMS, live chat, and social media into a single shared inbox. The system uses automated agents to answer frequent questions, look up order details via Shopify and Stripe, and schedule appointments around the clock. When a conversation requires personal attention, the software transfers the customer to your support team with their complete interaction history. Team members can assign tickets, leave internal notes, and manage customer communications directly from web and mobile apps.

What Whelp does

Connect customer communication channels to a shared inboxBuild automated reply flows for frequently asked customer questionsPull order details and payment statuses directly from eCommerce systemsAssign incoming tickets to human support representativesAdd internal notes to customer conversations for team collaborationBroadcast promotional or service announcements across messaging channelsRespond to customer inquiries using native mobile applicationsUnifies messages from WhatsApp, SMS, email, and social networks into one inboxAutomates responses for routine inquiries such as tracking orders and business hoursConnects with Shopify and Stripe to retrieve customer purchase and order dataHands complex customer tickets off to human agents with full conversation historyOffers shared team collaboration tools including mentions and private internal notesIncludes mobile applications for iOS and Android to answer inquiries on the goSends outbound broadcasts across WhatsApp, SMS, Telegram, and email

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Standard (per seat)$29 / mo
Advanced (per seat)$79 / mo

Frequently asked

WhatsAppWhatsAppShopifyShopifyStripeStripeSalesforceSalesforceTwilioTwilioInstagramInstagramTelegramTelegram

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Whelp, customer support, omnichannel inbox, shared inbox, WhatsApp support, live chat widget, chatbot builder, automated support, ticket management, Shopify integration, SMS support, help desk, customer service, messaging platform, order tracking