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Enterprise Layer Intelligence
Categories/Help Desk & Support/Tidio
Tidio

Tidio

Founded by Tytus Gołas in 2018

Manage customer conversations, automate support with AI agents, and capture online sales leads

Pricing model

Free Tier, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Tidio to manage customer support and turn website visitors into buyers through live chat and automated workflows. The service includes Lyro, an AI agent that answers buyer questions using your existing documentation and help articles. You can connect communication channels like email, Instagram, Messenger, and WhatsApp into a single shared inbox. Support reps can preview incoming messages before visitors hit send, build custom drag-and-drop automations, recover abandoned shopping carts, check order statuses, and track revenue generated directly from customer conversations.

What Tidio does

Answer customer inquiries using website documentationSend automated messages to recover abandoned cartsTrack live visitor activity across site pagesRoute incoming tickets to designated support agentsConnect email and social messaging accounts into one inboxLook up past purchase records during active chatsDraft agent responses using AI text suggestionsLyro AI agent trained on verified help documentsLive typing preview to see messages before customers send themUnified shared inbox for chat, email, Instagram, Messenger, and WhatsAppVisual drag-and-drop builder for custom automation workflowsAutomated abandoned cart recovery messages for online storesReal-time visitor tracking and live website visitor listDirect order lookup and discount code management inside chats

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Starter (annual billing)$24.17 / mo, billed annually
Growth (annual billing)$49.17 / mo, billed annually
Plus (annual billing)$300 / mo, billed annually
View full pricing page ↗

Frequently asked

ShopifyShopifyWixWixZapierZapierInstagramInstagramMessengerMessengerWhatsAppWhatsAppBigCommerceBigCommerceZendeskZendesk

Used by

Charles Ghyselinck

Charles Ghyselinck

Marketing Automation Specialist @ 28

In their stack
Karina Savoie

Karina Savoie

CEO @ The New Way

In their stack
Connect
NK

NK

In their stack

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Tidio, Lyro AI, live chat, help desk, ticketing system, customer support, ecommerce chatbots, visitor tracking, cart recovery, multichannel inbox, Shopify live chat, WordPress chat, lead capture, automated workflows, live typing preview, order management