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Enterprise Layer Intelligence
Categories/Help Desk & Support/Botcopy
Botcopy

Botcopy

Founded 2018

Deploy accessible chat interfaces that connect customer service agents to enterprise systems

You can use Botcopy to deploy and manage front-end chat interfaces for virtual agents on enterprise and public sector websites. It connects conversational backends like Google Cloud Dialogflow CX and generative models to user-facing widgets, sidebars, or full-screen messengers. The system handles user authentication with single sign-on, supports accessibility standards including screen readers and multiple languages, and reads webpage context to trigger relevant greetings. It also routes complex interactions to human specialists and provides conversation analytics to identify service gaps and broken journeys.

What Botcopy does

Customize widget typography, color themes, and window layoutsConfigure single sign-on authentication inside the chat windowAnalyze session transcripts to spot customer friction pointsSet URL-based trigger rules for proactive customer greetingsHand off conversations to human agents in live-chat systemsIntegrate Google Cloud Dialogflow CX agent models into websitesEmbeds custom web chat interfaces as a widget, sidebar, or full-screen displaySupports WCAG 2.2 AA accessibility standards and more than 190 languagesAuthenticates users directly inside the chat window using single sign-onMonitors browser URLs and error states to proactively assist visitorsRoutes conversations between AI agents and human support teamsAnalyzes conversation transcripts to identify knowledge gaps and failure pointsConnects natively to Google Cloud CX Agent Studio and Dialogflow CX

Frequently asked

Google CloudGoogle CloudSalesforceSalesforceServiceNowServiceNowTwilioTwilioNiCENiCEOktaOkta

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Botcopy, Conversational AI, Dialogflow CX, Google Cloud, CX agents, chat widget, chatbot frontend, WCAG accessibility, TrueQ analytics, identity verification, contact center, public sector AI, virtual agent, customer support, live chat handover