Founded by Barak Eilam in 1986
Automate customer service interactions and manage contact center workflows across digital and voice channels
Pricing model
Paid
Rating
★ Mixed Reviews
Time to value
Requires Expertise
You can use NiCE to run customer service operations and manage contact center interactions across voice and digital channels. It lets your team build virtual agents for self-service support, route incoming requests automatically, and provide live guidance to support staff using copilots. The software also handles workforce scheduling, call recording, quality management, and customer feedback tracking. Managers can analyze customer sentiment, track service metrics, and automate background workflows to resolve issues faster across telephone systems, chat applications, and online support portals.
What NiCE does
Pricing breakdown
Pricing model: Paid
Tutorials & Demos
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