ServiceNow

Founded by Fred Luddy in 2004

Automate enterprise workflows, manage IT service requests, and track digital assets across departments

Pricing model

Paid

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use ServiceNow to manage digital workflows and handle enterprise service requests across IT, human resources, and customer service teams. It centralizes incident management, tracks technical assets, and coordinates change requests across complex systems. Employees can submit support tickets through a unified self-service portal, while managers assign tasks and track resolution times. You can also build custom business processes to automate approvals, audit regulatory compliance, monitor infrastructure health, and resolve operational bottlenecks across your entire organization without writing complex custom code.

What ServiceNow does

Create and assign IT support tickets to specialized engineering queuesTrack software licenses and hardware inventory across physical officesSubmit and review change request approvals before production releasesConfigure automated routing rules for employee equipment requestsBuild custom request forms for internal departmental requestsGenerate monthly compliance and service level performance reportsTrigger alert escalations when priority infrastructure tickets breach time limitsCentralized configuration management database to track all enterprise IT assetsIncident and problem tracking dashboards with automated routing rulesChange management approval workflows to minimize system deployment outagesSelf-service employee portal for equipment orders and technical supportAutomated HR case management for onboarding and offboarding employeesLow-code process builder to create custom forms and routing logicReal-time service level agreement tracking and alert notifications

Pricing breakdown

Pricing model: Paid

Frequently asked

Salesforce Workday

AWS

Microsoft Azure Github

Github

Used by

Décio Ferreira

Sales Representative @ Aidec

In their stack

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