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Enterprise Layer Intelligence
Categories/Help Desk & Support/HappyFox
HappyFox

HappyFox

Founded by Shalin Jain in 2011

Manage customer support tickets, automate routing, and organize internal team help desks

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use HappyFox to manage customer support tickets and internal requests in one unified workspace. The system connects multiple communication channels, including email, phone, and chat, so your staff can respond without losing context. You can set up automated ticket routing, enforce service level agreements, and track issues across customer service, IT, and HR teams. It also lets you build internal knowledge bases, draft fast responses, and monitor agent performance with business reporting to resolve common user inquiries without delay.

What HappyFox does

Convert incoming emails into trackable support ticketsAssign tickets to agents based on predefined rulesDraft automated responses for recurring customer questionsGenerate reports on ticket volume and SLA complianceBuild self-service articles for customer troubleshootingLink related tickets to track broader service outagesEscalate high-priority tickets to senior support engineersRoute incoming tickets automatically to designated team membersSet and enforce service level agreements for response timesSummarize user conversations and draft suggested repliesCombine inquiries from email, voice, chat, and social channelsCreate and organize public or internal knowledge basesAutomate multi-step approval workflows across departmentsTrack queue resolution metrics and agent performance reports

Pricing breakdown

Pricing model: Free trial

PlanList price
Help Desk (per agent)$24 / mo
View full pricing page ↗

Tutorials & Demos

Frequently asked

SlackSlackZoomZoomGoogle MeetGoogle MeetOktaOktaMicrosoft Entra IDMicrosoft Entra IDShopifyShopifyAzureDevopsAzureDevopsJiraJiramonday.commonday.comSalesforceSalesforceAsanaAsanaDialpadDialpadAircallAircallInstagramInstagramFacebookFacebook

Used by

Neil Patel

Neil Patel

SEO Specialist @ Neil Patel Digital

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HappyFox, help desk, ticketing system, customer support, IT service management, SLA tracking, shared inbox, knowledge base, customer service, support automation, omnichannel support, ticket routing, employee onboarding requests, issue management, incident tracking