Dialpad

Founded by Craig Walker in 2011

Manage customer calls, messages, and contact center operations across channels with autonomous virtual agents

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Dialpad to handle inbound and outbound customer communications across phone calls, text messages, chat, and email. The system provides real-time call transcription, automatic note-taking, and sentiment tracking for support and sales teams. You can deploy autonomous digital agents to resolve common customer issues like booking appointments or issuing refunds without agent intervention. It also connects your call center data directly to your CRM and business software, keeping all records synced automatically.

What Dialpad does

Route incoming calls to available agents based on skill rulesTranscribe audio calls into readable text automatically in real timeLog call recordings and notes directly into CRM softwareDeploy autonomous virtual agents to process customer returnsSend outbound text messages to leads directly from desktop softwareGenerate summary reports on call duration, wait times, and resolution ratesReal-time voice call transcription and automated note-takingAutonomous digital agents to handle appointment scheduling and refundsOmnichannel messaging across voice, chat, SMS, and emailLive sentiment tracking and performance analytics for agent callsTwo-way sync with CRM tools like Salesforce and HubSpotHIPAA-compliant and SOC 2 Type II certified calling infrastructure