You can use Simpu to manage customer conversations across WhatsApp, email, SMS, and social media from a single shared inbox. Your team can assign incoming inquiries, add internal notes, and track resolution statuses without switching between different communication apps. You can also run targeted SMS and email marketing campaigns, set up automated replies, and connect your existing ecommerce store. The built-in reporting dashboards show message volume, response times, and team performance to improve daily customer support operations.
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