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Enterprise Layer Intelligence
Categories/CRM/Reptrics
Reptrics

Reptrics

Founded by Kevin Goodwin in 2019

Track customer health scores and run onboarding playbooks

Pricing model

Free Tier, Paid

Rating

★ Mixed Reviews

Time to value

Quick Setup (< 1 hour)

You can use Reptrics to manage client onboarding, monitor account health, and track customer satisfaction across your B2B accounts. The system brings together customer data to create an Account 360 view, helping your team spot churn risks and uncover expansion opportunities. You can run automated playbooks, trigger tasks in your existing work apps, and collect direct feedback using Net Promoter Score, Customer Effort Score, and CSAT surveys. It also provides analytics on account engagement to guide team outreach and retention efforts.

What Reptrics does

Calculate customer health scoresSend automated customer feedback surveysTrigger onboarding workflows for new signupsMonitor user sentiment and satisfaction trendsAlert team members about account renewal risksTrack expansion opportunities within existing accountsConsolidate customer data into unified account profilesComprehensive Account 360 customer profile viewAutomated customer onboarding workflows and playbooksPrecise customer health score monitoringIntegrated NPS, CES, and CSAT customer surveysReal-time feedback collection across multiple channelsAutomated task triggers sent to CRMs and messaging appsAccount analytics to identify upsell and expansion opportunities

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
Standard (annual billing)$499 / mo, billed annually
Professional (annual billing)$999 / mo, billed annually
Reptrics for StartupsFree

Frequently asked

HubSpotHubSpotJiraJiraZapierZapierGoogle WorkspaceGoogle WorkspaceSegmentSegmentSlackSlackZendeskZendeskStripeStripeIntercomIntercomZohoZohoSalesforceSalesforce

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Reptrics, customer success, account health scores, onboarding, customer retention, churn reduction, NPS surveys, CSAT surveys, CES surveys, playbook automation, account 360, customer feedback, upsell tracking, B2B SaaS, customer sentiment