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Enterprise Layer Intelligence
Categories/Help Desk & Support/Ordemio
Ordemio

Ordemio

Founded by Dmitrii Chistov in 2024

Automate frontline customer support tickets by answering user questions across help desks

Pricing model

Free Trial

Rating

★ People love it

Users

21

Time to value

Quick Setup (< 1 hour)

You can use Ordemio to resolve frontline customer service tickets across your existing help desks and communication channels. The service connects directly to your documentation, websites, and knowledge bases to answer common questions in over ninety languages. It can execute custom actions through APIs, troubleshoot issues, and hand off conversations to human agents when needed. You can customize the agent's tone, embed chat widgets on your website, or connect it directly to platforms like Intercom, Zendesk, Freshdesk, Slack, and Discord.

What Ordemio does

Connect custom help center documentation and web pagesSet custom conversation guidelines and brand tone for the agentTrigger API endpoints directly from chat conversationsTransfer conversations to live agents with summary notesMonitor customer conversation topics and recurring support issuesEmbed a customizable chat widget on your websiteImports knowledge automatically from over 25 data sources including Notion and Google DocsAnswers customer questions in more than 95 languagesHands off tickets to human agents with full conversation contextExecutes account actions directly through APIs and custom webhooksIntegrates directly with help desks like Zendesk, Intercom, and FreshdeskEncrypts all stored and transmitted data with AES-256 and TLS 1.3Offers on-premise and private cloud hosting options

Pricing breakdown

Pricing model: Free trial

PlanList price
Startup$49 / mo
Growth$299 / mo

Frequently asked

IntercomIntercomZendeskZendeskFreshdeskFreshdeskDiscordDiscordSlackSlackGoogle DocsGoogle DocsNotionNotion

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Ordemio, customer service chatbot, support ticket automation, Zendesk integration, Intercom integration, Freshdesk integration, Discord bot, Slack bot, automated triage, knowledge base assistant, multilingual customer support, customer support copilot, human handoff, function calling, API actions, SaaS support automation