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Enterprise Layer Intelligence
Categories/Customer Service and Support/Onepilot
Onepilot

Onepilot

Founded by Adrien Hugon & Kenza El Ghadouini & Lucas Bornert & Pierre Latscha & Robin Monnier in 2021

Outsource customer support to human agents assisted by AI

Pricing model

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Onepilot to outsource your customer care, sales, and KYC operations to a network of 2,000+ human agents available 24/7 across 15+ languages and multiple channels (email, chat, calls). It combines human agents with AI tools for ticket routing, auto-scheduling, quality checks, and knowledge base management. You get a proprietary dashboard with live analytics, transparent per-ticket pricing, and integrations with 20+ ticketing and back-office tools.

What Onepilot does

Route incoming support tickets to the right agent based on ticket type and languageTrain new agents using a shared, up-to-date knowledge baseMonitor agent activity and CSAT scores in real timeAutomatically suggest answers to common customer questionsSchedule agent shifts to match expected ticket volumeFlag tickets where agents did not follow the correct processGenerate analytics reports on ticket volume, resolution time, and customer sentimentVerify customer identity documents as part of KYC workflowsAI ticket routing matches each ticket to the best-suited agent automaticallyAuto-scheduling lets you open or close shifts any time to match demandBuilt-in quality check reviews each ticket to improve agent skills over timeProprietary AI pre-solves tickets with over 85% accuracy before human reviewTransparent per-ticket pricing with no hidden feesMulti-language support with native speakers across 15+ languagesISO 27001 and ISO 18295 security certifications with a proprietary VPN and device management systemCustom analytics dashboards showing live agent activity, CSAT scores, and ticket volume

Pricing breakdown

Pricing model: Book a demo

PlanList price
Custom€24,600 / mo

Tutorials & Demos

Frequently asked

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Onepilot, customer care outsourcing, BPO, AI customer support, human agents, KYC verification, sales outsourcing, multilingual support, 24/7 customer service, ticket routing, quality check, customer satisfaction, CSAT, live chat outsourcing, call center outsourcing, knowledge base, ticket center, customer experience outsourcing