clarity

Founded by Abed (عبدالعزيز) Kasaji in 2022

Automate customer support conversations and verify response accuracy against approved knowledge base articles

Pricing model

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use OnClarity to manage and automate customer service across voice, chat, email, and social channels. The system resolves customer queries autonomously using your verified documentation and routes complex issues to human agents when confidence drops. It continuously monitors every conversation, grading responses against your custom rubrics and pinpointing factual errors or policy violations. When the knowledge base lacks necessary answers or contains conflicting information, OnClarity identifies the gaps and updates the documentation so your customer support team continuously improves handling accuracy.

What clarity does

Score customer interactions against custom quality assurance rubricsDraft responses for live support agents during ongoing conversationsFlag conflicting return or warranty policies across documentationDetect customer sentiment trends from support tickets and reviewsRoute low-confidence inquiries to specialized human agentsIngest call transcripts and chat logs for automated compliance auditingAutomated quality assurance scoring 100% of customer support interactionsSelf-verifying support agents that check factual sources before answeringKnowledge base gap detection and automated article draftingReal-time copilot assistance for human agents with confidence scoringVoice of customer analytics consolidating feedback from multiple channelsPrivate sovereign cloud or fully on-premise deployment options

Pricing breakdown

Pricing model: Book a demo

Frequently asked

OpenAI

Want a tailored answer?

See whether clarity fits your stack.

Techbible weighs clarity against what you already pay for, your team shape, and the work that's actually happening. Free to start.

Side by side

Compare clarity

Search the catalog or pick a similar tool to compare pricing, features, and fit.

Or pick from similar tools

More in Help Desk & Support

All tools →

Chatbase

Build and deploy custom conversational agents across multiple communication channels

Gmelius

Manage shared team inboxes, triage incoming emails, and automate workflows directly inside Gmail

Mumble

Manage WhatsApp customer conversations, automate sales, and track website visitors from one shared inbox

Zendesk

Manage customer support requests, live chat, and automated tickets across multiple communication channels

Acquire

Manage customer conversations across chat, email, SMS, and live video in one workspace

Agentplace

Build interactive customer service agents that book appointments and take payments

AI Translations

Translate records, knowledge bases, and customer portals across your ServiceNow environment automatically

Aisera

Automate enterprise service requests, internal IT support, and customer inquiries with conversational agents