clarity

Customer support and "Voice of the Customer" platform designed to analyze support conversations, automate resolutions, and provide security-focused operational intelligence.

Cost

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Clarity to automate customer support responses with AI agents that follow your rules and provide accurate answers. The tool collects feedback from multiple channels like chat, reviews, and social media, then analyzes sentiment and categorizes issues automatically. You can set up workflows to route conversations to the right teams, auto-resolve common tickets, and maintain human oversight with built-in guardrails. Clarity helps you turn customer conversations into actionable insights while staying compliant with security standards like SOC 2 and GDPR.

What clarity does

Set up AI agents to handle common customer questionsConnect feedback sources like chat, email, and social mediaConfigure routing rules for different types of inquiriesReview and approve AI responses before they go liveAnalyze customer feedback trends and sentiment patternsCreate custom reports on support performance metricsTrain AI models with your specific company knowledgeMonitor compliance and security audit logsAI agents that auto-resolve common support ticketsCollects feedback from chat, reviews, and social channelsAutomatically categorizes issues and tracks sentimentRoutes conversations to appropriate teamsBuilt-in compliance for SOC 2, GDPR, and HIPAAHuman oversight controls with approval workflowsReal-time feedback analysis and alertsCustomizable dashboards for customer insights