LiveChat

Founded by Mariusz Cieply in 2002

Chat with website visitors in real time and automatically answer customer support questions

Pricing model

Free Trial, Paid

Rating

★ Positive

Time to value

Immediate

You can use LiveChat to connect with visitors on your website and convert browsing traffic into paying customers. The system lets you talk directly with shoppers, review their browsing activity, and preview items in their carts in real time. Automated agents answer questions around the clock, check order statuses through store integrations, and route complex issues to human agents. You can also organize customer conversations into support tickets, manage multi-channel messages from WhatsApp or Messenger, and review sales reports attributed to chats.

What LiveChat does

Chat with live website visitors directly from desktop or mobile appsReview visitor browsing paths and shopping cart contents during conversationsSet up automated rules to trigger chat invitations on specific pagesConvert chat conversations into email support tickets for follow-upAssign incoming chats to specific agents or departments based on topicTrack customer satisfaction scores and agent response times in analytics reportsConfigure pre-chat survey forms to collect visitor contact detailsReal-time visitor monitoring showing active pages and browsing historyShopping cart preview showing active items and order status inside the chatAutomated agents that handle routine questions and order tracking 24/7Centralized inbox unifying web chat, WhatsApp, and Facebook MessengerLead qualification surveys and automated chat invitations based on behaviorChat routing to specific departments or team members with transcript handoffsRevenue attribution reports linking sales directly to agent conversations

Pricing breakdown

Pricing model: Free Trial, Paid

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Tutorials & Demos

Frequently asked

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