Heymarket

Founded by Amish Shah

Manage customer conversations across SMS and email using a shared team inbox

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Heymarket to manage customer service conversations across SMS, email, Facebook Messenger, and Apple Messages for Business from a single shared inbox. Your team can assign conversations, leave internal notes, and use message templates with custom fields. The service offers automated text workflows, mass messaging campaigns, and scheduling capabilities. Built-in bots handle common customer inquiries, book appointments, and capture lead details before routing threads to human agents. It also provides analytics on response times, resolution rates, and customer satisfaction scores.

What Heymarket does

Assign incoming support messages to specific team membersDraft and schedule mass SMS broadcast campaignsCreate keyword-triggered auto-replies for after-hours supportReview and edit AI-suggested message replies before sendingTrack team response and resolution times across messaging channelsAdd private internal notes to ongoing customer conversation threadsCentralized shared inbox for SMS, email, and social messaging channelsAutonomous agents that answer common customer questions from your knowledge baseAutomatic appointment booking and rescheduling directly through text messagesText-enabling for existing landline and business phone numbersSentiment analysis to prioritize urgent customer inquiriesCustomizable message templates with personalized dynamic fieldsAutomated post-interaction customer satisfaction surveys

Pricing breakdown

Pricing model: Free trial

PlanList price

Standard (per user) (annual billing)$49 / mo, billed annually

Plus (per user) (annual billing)$99 / mo, billed annually

Pro (per user) (annual billing)$199 / mo, billed annually

View full pricing page ↗

Frequently asked

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