Helply

Founded by Alex Turnbull

Resolve customer tickets across multiple communication channels using autonomous agents and shared inboxes

Pricing model

Free Trial

Rating

★ Positive

Time to value

Immediate

You can use Helply to manage customer support requests across email, live chat, Slack, and messaging apps. The system connects human support agents with autonomous background agents that investigate technical issues, search documentation, and issue refunds directly inside connected apps. It monitors ongoing customer conversations to identify churn risks, capture product feedback, and flag sales expansion opportunities. With shared inboxes, internal collaboration tools, and customizable workflows, your team can resolve tickets faster without paying per-seat fees as your support team expands over time.

What Helply does

Investigate customer billing errors and issue duplicate charge refundsDraft support ticket replies based on connected documentationSync ticket status updates with Jira and Linear issue trackersMonitor active support queues for customer frustration and churn signalsRoute sales upgrade mentions directly to account managers in SlackIdentify knowledge base gaps from recently closed ticketsShared multi-channel inbox for email, live chat, Slack, and WhatsAppAutonomous agents that inspect user records and execute refundsBackground monitoring agent that detects churn risk signalsAutomatic detection and clustering of customer feature requestsKnowledge agent that drafts documentation updates from solved ticketsCredit-based pricing model with unlimited team member seats