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Enterprise Layer Intelligence
Categories/Help Desk & Support/Glowing.io
Glowing.io

Glowing.io

Founded 2014

Manage guest messaging across multiple chat apps with automated translation

Pricing model

Paid

You can use Glowing to consolidate guest communication from SMS, WhatsApp, WeChat, LINE, and Instagram into a single inbox. It translates messages both ways across over one hundred languages in real time so your staff and visitors understand each other clearly. The system lets you schedule automated messages throughout the guest journey, such as arrival welcomes and checkout reminders. You can also broadcast updates to current guests, route inquiries to specific hotel departments, handle routine questions with automated assistants, and sync reservation records directly with hotel property management systems.

What Glowing.io does

Send targeted broadcast messages to guests currently on propertyTranslate incoming and outgoing chat messages across 100+ languagesAutomate welcome and checkout messages based on PMS reservation datesRoute guest requests automatically to housekeeping or front desk teamsAnswer common questions about check-in times and hotel amenitiesSync guest reservation details directly with hotel management softwareUnified inbox for SMS, WhatsApp, WeChat, LINE, Facebook Messenger, and InstagramReal-time bi-directional translation supporting over 100 languagesScheduled milestone messaging for check-in, stay updates, and checkoutBroadcast messaging to target active guests or specific room segmentsProperty management system synchronization with platforms like Opera and InforAutomated AI copilot to draft responses and answer common inquiriesPrivate routing to direct messages to appropriate hotel departments

Pricing breakdown

Pricing model: Paid

PlanList price
Unlimited Plan (per room)$3 / mo

Frequently asked

InforInforWhatsAppWhatsAppInstagramInstagram

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Glowing, guest messaging, hotel communication, two-way translation, WhatsApp messaging, WeChat messaging, SMS messaging, hospitality software, property management integration, hotel operations, guest engagement, automated messaging, concierge chat, hotel broadcast messages, travel tech