Front

Founded by Mathilde Collin in 2013

Manage customer support emails, chats, and tickets across teams with AI

Cost

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Front to handle customer support across multiple channels—email, chat, and SMS—from a shared inbox. It lets teams collaborate on tickets without losing context, route complex requests to the right people, and automate repetitive workflows. The AI handles up to 70% of incoming requests automatically, assists agents with replies, and monitors response quality. You can also connect 160+ tools to keep your whole support stack in one place.

What Front does

Assign incoming support tickets to specific agents or teams based on topic or customer tierWrite and send AI-drafted replies to common customer questions for agent reviewSet up automated tagging rules to categorize tickets without manual sortingCreate multi-step workflows that move tickets through approval or escalation stepsPull up full customer history and account data alongside any open conversationMonitor agent reply quality using AI-based scoring and flag low-quality responsesConnect support inbox to CRM so agents see customer data without switching tabsGenerate weekly reports on ticket volume, resolution time, and team performanceShared inbox where multiple agents can collaborate on the same email thread without sending duplicate repliesAI automatically responds to up to 70% of incoming requests without human inputInternal comments on emails so teams can discuss tickets without creating separate Slack threadsNo-code workflow automation to tag, route, and escalate tickets based on rules160+ integrations that pull CRM, billing, and other data into the same view as the customer conversationAI quality monitoring that reviews agent responses and flags issuesCross-team ticket routing so complex issues can involve multiple departments without losing contextAnalytics dashboard showing SLA metrics, response times, and team performance