Everest

Founded by Yolanda Cao in 2024

Automate IT support ticket resolution and context gathering inside your PSA

Pricing model

Demo

Rating

★ Mixed Reviews

Time to value

Moderate Setup (1-3 hours)

You can use Everest to automate IT support workflows directly inside professional services automation and remote monitoring systems. The system gathers key context about incoming support tickets and customer details, placing findings directly into ticket internal notes. It creates proposed resolution plans backed by citations from your documentation and knowledge bases. Technicians review and approve the suggested fixes before executing them. Managed service providers can resolve support tickets faster, scale service desk capacity without hiring extra technicians, and package the automation capabilities to resell to their clients.

What Everest does

Summarize client background info into PSA internal notesGenerate resolution steps with citations from documentationReview and approve proposed ticket fixesAssign incoming IT tickets to technicians fasterTrack support ticket resolution history in audit logsMonitor service desk capacity using reporting dashboardsPuts ticket and customer context directly into PSA internal notesGenerates step-by-step resolution plans with source citationsRequires human technician approval before executing any actionMaintains full audit logs and leadership visibility dashboardsEmbeds directly into existing PSA and RMM workflowsOffers resellable service desk automation packages for MSP clients

Pricing breakdown

Pricing model: Book a demo

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