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Enterprise Layer Intelligence
Categories/Help Desk & Support/Crisp
Crisp

Crisp

Founded by Baptiste Jamin in 2015

Manage customer conversations across chat, email, and social messaging apps in one place

Pricing model

Free Tier, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Crisp to manage all your customer communication channels from a single shared inbox. It connects website live chat, email, WhatsApp, Instagram, and Messenger so your team can reply without switching tabs. You can build automated chatbots and AI agents that resolve frequent questions, qualify incoming sales leads, and book meetings. Crisp also includes a searchable knowledge base for self-service help, a built-in CRM to track visitor contact details and past conversations, and detailed analytics to monitor team response times.

What Crisp does

Embed a live chat widget on a website or mobile appBuild automated bot workflows without codeReply to customer emails and chat messages from a shared inboxDraft and publish knowledge base documentationReview interaction logs to identify common support issuesView customer conversation history and contact details in CRMUnified shared inbox for messages from web chat, email, WhatsApp, and social mediaNo-code AI agent builder to automate customer answers and workflowsWebsite chat widget customizable for web pages and mobile appsBuilt-in CRM to store visitor profiles and interaction historyPublic knowledge base and help center article builderAutomated chat sequences to capture and qualify sales leadsPerformance analytics tracking agent response and resolution times

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
Free (per workspace)Free
Mini (per workspace)$45 / mo
Essentials (per workspace)$95 / mo
Plus (per workspace)$295 / mo
View full pricing page ↗

Frequently asked

WhatsAppWhatsAppMessengerMessengerInstagramInstagramReactReact

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Crisp, customer support, live chat, shared inbox, AI agents, chatbot, helpdesk, knowledge base, CRM, customer messaging, WhatsApp support, ticket management, automated workflows, customer communication, website chat widget