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Enterprise Layer Intelligence
Categories/Help Desk & Support/Cosupport.ai
Cosupport.ai

Cosupport.ai

Founded 2020

Resolve customer support tickets across chat, email, and voice autonomously without human intervention

Pricing model

Free Trial

Rating

★ Mixed Reviews

Time to value

Immediate

You can use CoSupport AI Agent to resolve routine customer support tickets across chat, email, and voice without manual work. The agent learns from your knowledge base, previous support tickets, and documentation to answer questions in over forty languages. It inspects customer messages alongside attached screenshots, photos, and videos to diagnose issues. When necessary, it connects with your backend systems to process refunds, manage subscriptions, or update order statuses. If an inquiry requires human judgment, it hands off the conversation with a full summary.

What Cosupport.ai does

Process customer refundsTrack shipment and delivery statusAnalyze visual evidence from damaged goodsAnswer billing and invoice questionsCancel or modify user subscriptionsEscalate complex inquiries with summariesUpdate customer account detailsAnalyzes image, video, and PDF attachments frame by frameExecutes actions like refunds, cancellations, and order updates via APIGenerates decision logs explaining sources and reasoning for every answerSupports conversations across more than forty languagesOperates on dedicated client servers with isolated data storageEscalates complex cases to human agents with complete summariesEmbeds directly into Zendesk, Freshdesk, Zoho Desk, or website chat widgets

Pricing breakdown

Pricing model: Free trial

PlanList price
Resolution-based (per resolved ticket)$0.19 / mo
Server-based$99 / mo
Response-based (per response)$0.04 / mo

Frequently asked

ZendeskZendeskFreshdeskFreshdeskHubSpotHubSpotShopifyShopifySlackSlackMicrosoft TeamsMicrosoft TeamsSalesforceSalesforceIntercomIntercom

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CoSupport AI Agent, customer support, ticket resolution, automated support, help desk automation, Zendesk integration, Freshdesk integration, multimodal customer service, visual troubleshooting, voice support, chat widget, multilingual support, refund automation, order tracking, ticket deflection