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Enterprise Layer Intelligence
Categories/Conversational AI/Cognius.ai
Cognius.ai

Cognius.ai

Founded by Isuru Rajakaruna & Neil Pollock & Sanjay Salhotra & Vijay Srinivasan in 2019

Build and deploy customer service automations across multiple channels

Pricing model

Demo

Rating

★ Mixed Reviews

Time to value

Moderate Setup (1-3 hours)

You can use Cognius.ai to automate customer experience workflows using an agentic AI framework built on large language models. It lets you design conversational flows with a no-code drag-and-drop studio, deploy virtual assistants across telephony, WhatsApp, Facebook Messenger, and web, and generate natural language responses on the fly. You can also build custom analytics dashboards to track KPIs, integrate with existing CRMs and databases, and run multilingual interactions across 30+ languages.

What Cognius.ai does

Build conversational flows using drag-and-drop in Sofia StudioDeploy virtual assistants to telephony, web, and social channelsGenerate natural language responses dynamically during customer conversationsSet up custom analytics dashboards with tagging and intent groupingIntegrate with CRMs and databases via SDK or webhooksConfigure multilingual voice and text interactionsAutomate outbound or inbound call routing in contact centersTag and group conversation intents for reporting and analysisNo-code drag-and-drop conversation flow builderDeep Natural Language Generation that creates responses on the fly instead of using pre-coded repliesDeploys across telephony, social media, and web from one buildSupports 30+ languages in both text and voice channelsSelf-configurable analytics dashboard with custom KPI trackingWebhook and SDK-based integrations with CRMs, databases, and mobile appsHandles non-linear conversations where users jump between topicsAgentic AI framework for end-to-end autonomous process automations

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

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Cognius.ai, agentic AI, enterprise AI automation, customer experience automation, virtual assistant, no-code chatbot, LLM enterprise, omnichannel CX, Sofia platform, NLG chatbot, multilingual chatbot, contact center automation, WhatsApp automation, conversational AI, customer engagement