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Enterprise Layer Intelligence
Categories/Help Desk & Support/Chatwoot
Chatwoot

Chatwoot

Founded by Pranav Raj S in 2017

Manage customer conversations across website chat, email, and social messaging channels in one inbox

Pricing model

Free Tier, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Chatwoot to connect all your customer support channels into a single shared team inbox. It unifies live website chat widgets, email accounts, WhatsApp messages, voice calls, and social direct messages. Support agents can respond from their browser, organize conversations with labels, snooze tickets, and collaborate with internal notes. An AI agent resolves standard questions by referencing your knowledge base and drafts replies for agents to approve. You can also publish multi-language self-service help docs and self-host the open-source codebase on your own servers.

What Chatwoot does

Set up a live chat widget on a websiteConnect WhatsApp Business numbers to receive customer messages and callsDraft customer replies using AI suggestions from help documentsCreate automated macros to label and route inbound ticketsPublish help center articles under custom web domainsTranslate inbound customer messages automatically in real timeDeploy customer support infrastructure using Docker or KubernetesUnified shared inbox for live chat, email, WhatsApp, and social messagesAI bot that answers questions directly using connected PDFs and help center docsBuilt-in browser phone support via Twilio and WhatsApp callingSelf-hosted deployment options with open-source codeCustomizable live chat widget matching brand colors and typographyMulti-lingual knowledge base portals on custom domainsOne-click macros and automations for routing and tagging conversations

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
Hacker (per agent)Free
Startups (per agent)$19 / mo
Business (per agent)$39 / mo
Enterprise (per agent)$99 / mo

Tutorials & Demos

Frequently asked

TwilioTwilioWhatsAppWhatsAppGmailGmailGithubGithubKubernetesKubernetesDockerDockerHerokuHerokuDigital OceanDigital Ocean

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Chatwoot, customer support, live chat widget, shared inbox, open source support, WhatsApp business messaging, email ticketing, AI support bot, help center, Twilio voice, self hosted customer support, omnichannel inbox, automated replies, customer service