Alterna CX

Founded 2016

Analyze customer feedback across multiple channels to predict churn and score impact

Pricing model

Demo

You can use Alterna CX to collect customer feedback from surveys, social media, reviews, and support tickets in a central place. The tool groups feedback by topic, evaluates sentiment, and surfaces the root causes behind customer dissatisfaction. It also simulates how specific operational changes will affect your Net Promoter Score before you make them. Teams can view automated summaries, segment customers based on their experiences, and receive clear action recommendations to fix service gaps, reduce churn, and boost overall customer satisfaction.

What Alterna CX does

Simulate KPI score changes using driver slidersSummarize hundreds of open-ended survey comments into key pointsClassify incoming feedback into topic categoriesConnect review channels like Google Reviews and AmazonExport prioritized recommendations for customer support improvementsMonitor sentiment trends over monthly reporting intervalsPulls customer feedback from over 100 channels including social media and support ticketsPredicts Net Promoter Score changes before implementing business changesAutomates feedback summarization and topic grouping using generative text modelsSegments customers automatically based on recurring sentiment and experience patternsGenerates ranked action recommendations to address customer churn driversMeasures sentiment and quantifies qualitative customer comments on a standardized scale