Forethought

Founded by Deon Nicholas in 2017

Resolve customer support tickets automatically across chat, email, and voice channels

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Forethought to automate customer service interactions across chat, email, and voice channels. The system learns from your past support tickets and knowledge base articles to resolve common customer issues without human intervention. It automatically categorizes incoming tickets, routes complex cases to the appropriate agents, and prioritizes urgent inquiries. Human agents receive real-time answer recommendations and guidance directly within their existing helpdesk. Additionally, it analyzes past conversations to uncover support trends and identify missing documentation in your help center.

What Forethought does

Route support tickets to the right departmentDraft responses to routine customer inquiriesDetect gaps in existing help center documentationTag incoming tickets by priority and categoryTranscribe and resolve phone support callsSummarize past customer interactions for support agentsAnalyze support conversation trends and metricsAutomated resolution of customer inquiries across chat, email, and voiceAutomatic ticket tagging and routing based on intentCopilot interface delivering real-time answer suggestions to human agentsDetection of knowledge base gaps with article recommendationsModel training directly on historical support tickets and documentationMulti-agent system handling tasks across the customer support lifecycle

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

Salesforce Service Cloud, Zendesk Support, Freshdesk, Slack, Shopify, Kustomer, Jira Service Management, Zendesk (Native/Deep), Intercom, HubSpot, ServiceNow, Slack (Internal support), Zendesk (Native)

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