Zammad

A helpdesk solution so powerful yet never overwhelming. Manage all your customer communications in one place and deliver great service experience.

Cost

Free trial, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Zammad to handle all customer support communications in one place through email, chat, phone, and social media channels. It organizes tickets, tracks response times, assigns tasks to team members, and provides reporting. The system includes features for knowledge base creation, automation workflows, time tracking, and SLA management. Teams can collaborate on tickets, access customer history, and maintain consistent service quality across all communication channels.

What Zammad does

Create and assign support tickets to team membersSet up automated workflows for common request typesBuild knowledge base articles for self-serviceConfigure email notifications for ticket updatesGenerate reports on support team performanceSet up multilingual support interfacesCreate custom ticket fields for specific dataConfigure integrations with existing business toolsHandles tickets from email, phone, chat and social mediaAI writing assistant to improve response qualityAI ticket summaries for quick contextKnowledge base in multiple languagesFull-text search through tickets and attachmentsMobile access for on-the-go supportGDPR compliant hosting in GermanyCore workflows with dynamic object screens