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Enterprise Layer Intelligence
Categories/Data Analytics/Wordnerds
Wordnerds

Wordnerds

Founded 2017

Convert unstructured customer feedback into auditable insights inside Microsoft Power BI dashboards

Pricing model

Paid

You can use Wordnerds to transform unstructured customer feedback into structured, auditable data for operational decision-making and compliance reporting. It collects open-text feedback from surveys, contact centre calls, complaints, and online reviews, then classifies the comments using sector-tuned language models. Teams can trace every generated theme back to the original source text to satisfy board members and regulatory requirements. Wordnerds delivers actionable themes, drivers, and sentiment directly into Microsoft Power BI dashboards so operational teams can fix customer issues without learning separate interfaces.

What Wordnerds does

Classify open-ended customer feedback into structured themesExport customer sentiment and driver analysis to Power BITrace high-level insight themes back to raw source verbatimsBenchmark operational customer satisfaction metrics against industry peersIdentify breakdown points across distinct customer journey stagesConsolidate call transcripts, survey results, and social feedbackPushes feedback themes and metrics directly into Microsoft Power BITraces every identified topic back to the original verbatim feedbackUses sector-tuned language models designed for regulated industriesPerforms automated driver analysis to show what impacts CSAT and NPSMaps customer journey friction points across multiple channelsAggregates complaints, surveys, reviews, and call transcripts in one repositoryProvides comparative sector benchmarking against industry peer datasets

Pricing breakdown

Pricing model: Paid

PlanList price
Starter (paid yearly)£26,400 / yr total
Pro (paid yearly)£43,200 / yr total

Frequently asked

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Wordnerds, customer feedback, sentiment analysis, Power BI, survey analysis, complaint management, text analytics, verbatim feedback, customer intelligence, Voice of the Customer, VoC, driver analysis, regulated sectors, compliance reporting, NPS analysis