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Enterprise Layer Intelligence
Categories/Help Desk & Support/Lime Connect
Lime Connect

Lime Connect

Founded by Timoor Taufig in 2011

Manage customer conversations across website chat, email, and WhatsApp using automated agents

Pricing model

Free Tier, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Lime Connect to handle inbound customer service requests across live chat, email, WhatsApp, SMS, and social media messaging. The system deploys automated agents to resolve common inquiries, route complex conversations to human representatives, and connect with your internal customer relationship management databases. You can also run targeted WhatsApp messaging campaigns to reach customers with updates and reminders. Built and hosted in Germany, it provides shared team inboxes, automated workflows, and strict compliance with European data privacy and web accessibility standards.

What Lime Connect does

Install a live chat widget on your websiteCreate automated conversation flows for common support ticketsSend targeted broadcast messages to WhatsApp subscriber listsRoute incoming customer chats to specific department agentsConnect support chat logs to your existing CRM systemReview team response times and customer satisfaction ratingsShared message center inbox uniting chat, email, and social appsAutomated bot agents for answering frequent customer questionsTargeted WhatsApp broadcast campaigns for newsletters and alertsDirect integrations with enterprise CRM and ERP databasesAutomated handoff routing from bots to human support staffGDPR-compliant infrastructure hosted securely in GermanyCompliance with European Accessibility Act web messaging standards

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Pro€105 / mo
Pro (annual billing)€87 / mo, billed annually
View full pricing page ↗

Tutorials & Demos

Frequently asked

WhatsAppWhatsAppInstagramInstagram

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Lime Connect, Userlike, live chat, customer service, WhatsApp marketing, chatbots, shared inbox, messaging, customer communication, automation, support tickets, German hosting, GDPR compliant