You can use Unaric to capture communication records, payment activities, and user behavior directly inside Salesforce. The suite connects telephony systems and Microsoft Teams to customer records, automatically logging phone calls and meeting details without external bots. It links payment service providers like Stripe and GoCardless with Salesforce and Certinia to manage billing and direct debits. You can also build targeted Marketing Cloud segments without code, track user adoption across your team, and generate structured context for automated service workflows.
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