Typewise

Founded by David Eberle & Janis Berneker in 2020

Enterprise-grade AI customer service platform that cuts handling time 50 %. Book a demo – Typewise.

Cost

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Typewise to automate customer service across email, chat, and messaging channels. It provides AI agents that handle routine inquiries, an AI assistant that helps human agents write better responses, and smart routing that knows when to hand off complex cases to humans. The system integrates with your existing CRM and knowledge bases, supports 50+ languages, and includes real-time translation. Companies typically see 50% reduction in handling time and 4-6x ROI from faster resolutions and improved customer satisfaction.

What Typewise does

Set up automated responses for frequently asked questionsConfigure rules for when AI should hand off to human agentsConnect existing CRM and knowledge base systemsTrain AI on your company's communication style and policiesMonitor AI performance and conversation quality metricsReview and approve AI-generated responses before sendingAnalyze customer sentiment and conversation trendsCustomize automation workflows for different customer segmentsAI agents that handle complete customer conversations autonomouslySmart handover between AI and human agents based on complexityAuto-draft responses using past messages and knowledge basesReal-time translation in 26+ languagesAutomatic ticket triage and routingGrammar checking and message optimizationText prediction for faster agent responses200+ ready-to-use integrations with CRMs and ERPs