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Enterprise Layer Intelligence
Categories/Help Desk & Support/Typewise
Typewise

Typewise

Founded by David Eberle & Janis Berneker in 2019

Resolve customer support tickets automatically across chat, email, and messaging channels

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Typewise to automate customer service responses across email, chat, WhatsApp, and social media channels. The system resolves support tickets directly by looking up order records, applying company policies, and closing conversations without manual intervention. It includes an AI operator named Nova that lets you set up and update support rules using plain language rather than writing code. When a complex issue arises, Typewise routes the conversation directly to human agents with full context preserved, keeping your team in control.

What Typewise does

Resolve customer inquiries end to end without human interventionLook up customer order details in back-end databasesRoute complex tickets to human support specialistsUpdate return and refund policies using plain language promptsConnect WhatsApp Business channels to support workflowsAudit and inspect logs of automated customer interactionsResolves customer support tickets autonomously by checking orders and applying policiesNatural language setup using an AI operator called NovaTransfers complex or sensitive requests to human agents with full contextSupports customer inquiries across email, chat, WhatsApp, and social channelsConnects with existing databases, order systems, and CRM toolsAllows immediate pausing and adjustment of automated rules per topicLogs every action taken by autonomous agents for auditability

Pricing breakdown

Pricing model: Free trial

PlanList price
Starter$99 / mo
Starter (paid yearly)$999 / yr total
Growth$599 / mo
Growth (paid yearly)$5,999 / yr total
Business (annual billing)$2,000 / mo, billed annually

Tutorials & Demos

Frequently asked

WhatsAppWhatsAppStripeStripeClaudeClaudeChatGPTChatGPT

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Typewise, customer service, support automation, AI agents, ticket resolution, customer experience, Nova, email support, chat automation, WhatsApp support, help desk automation, automated ticket routing, customer inquiries, order lookup, omnichannel support