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Enterprise Layer Intelligence
Categories/CRM/Odie
Odie

Odie

Founded by Guy Nirpaz in 2010

Deliver customer data and automated agents to assist post-sales and customer success teams

Pricing model

Free Trial, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Odie to give your post-sales teams access to customer knowledge and automated agents. Formerly known as Totango, the system connects directly with your customer data to assist success managers and support teams during onboarding, retention, and account growth. You can build customized agents or deploy pre-built workflows that handle routine customer communications and monitor account health metrics. By centralizing context across accounts, it ensures your team makes informed decisions quickly, reduces churn risk, and scales customer relationship management without increasing token costs or manual overhead.

What Odie does

Monitor account health scores across customer segmentsDeploy custom customer service AI agentsConfigure automated alerts for churn preventionReview customer engagement history and product usage dataTrack renewal milestones and expansion pipeline statusCreate automated email sequences for onboarding stepsCustom AI agent builder for post-sales operationsCustomer health and account status trackingAutomated customer engagement playbooks and workflowsToken-efficient customer knowledge retrievalCentralized post-sales customer context repositoryCustomer retention and renewal forecasting

Pricing breakdown

Pricing model: Free Trial, Paid

View full pricing page ↗

Tutorials & Demos

Frequently asked

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Odie, Totango, customer success, post-sales, customer intelligence, AI agents, account retention, churn prevention, customer health score, onboarding, customer knowledge, account management, customer data, token efficient AI, customer experience