SysAid

Founded by Israel Lifshitz in 2002

Manage IT support tickets and automate employee service requests across departments

Pricing model

Free Trial

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use SysAid to manage internal IT service desk operations and automate support requests from employees. The system uses virtual agents to handle routine tickets, answer technical questions, and resolve recurring user issues without manual staff intervention. It automatically discovers hardware and software assets across your corporate network to track inventory and license usage. SysAid also provides self-service portals, tracks service level agreements, monitors team performance, and maintains comprehensive audit logs for every automated action taken across your organization's IT service workflows.

What SysAid does

Create automated service desk response workflowsScan networks to discover installed applicationsGenerate incident resolution audit reportsConfigure employee self-service catalog itemsAssign incoming tickets based on technician availabilityTrack resolution times against service level agreementsAutomated ticket resolution with virtual service agentsAutomated discovery of network hardware and installed softwareEmployee self-service portal for submitting and tracking requestsAudit logs tracking automated actions and ticket historiesService level agreement monitoring and escalationsAutomated user routing and ticket prioritization

Pricing breakdown

Pricing model: Free trial

PlanList price

Professional (per agent)$89 / mo

Tutorials & Demos

Frequently asked

Slack

Microsoft Teams

Microsoft 365

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