SysAid

Founded by Israel Lifshitz in 2002

Manage IT help desk tickets and automate repetitive IT tasks with AI

Cost

Free Trial

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use SysAid to run your IT service desk with AI assistance. It handles ticket creation, routing, and resolution automatically, so IT teams spend less time on repeat issues. You can set up AI agents that resolve common problems before they reach the queue, manage software licenses to find unused ones, analyze workloads across your IT team, and give employees a self-service portal to find answers without filing tickets. It also tracks assets and integrates with tools like Slack and Microsoft Teams.

What SysAid does

Create and assign IT support tickets automatically based on incoming requestsBuild AI agents that resolve specific IT issues without human interventionScan software inventory and flag licenses that are unused or duplicatedSet up escalation rules so critical tickets reach the right person immediatelyWrite and send ticket replies using AI-generated responsesTrack IT asset inventory including hardware, software, and configurationsAnalyze team workload data to balance task distribution across IT staffConfigure a self-service knowledge base employees can search on their ownAI agents that resolve IT issues automatically before a ticket is createdSelf-service portal where employees can find answers without contacting ITSoftware license manager that identifies unused or underused licensesConversational AI that lets IT staff filter data and summarize tickets by chatting naturallyAutomatic ticket escalation based on custom metrics and prioritiesMobile app for IT admins to manage tickets from anywhereAI-powered ticket translation for global IT teamsWorkload analysis tool that splits tasks across IT team members