HaloEng

Founded by Paul Hamilton in 1994

Manage IT support tickets, team workloads, and account health metrics in real time

Pricing model

Free Trial

Rating

★ Mixed Reviews

Time to value

Quick Setup (< 1 hour)

You can use HaloEng to manage IT service tickets and oversee engineering team workloads. It connects directly with Halo PSA to identify high-risk ticket escalations, monitor team member capacity, and flag at-risk client accounts. The dashboard gives managers clear visibility into critical support issues, technician burnout levels, and client satisfaction risks. You can also triage incoming tickets automatically, schedule engineer shifts, and distribute workloads evenly across your technical support staff to keep response times fast, reduce SLA breaches, and keep daily operations running smoothly.

What HaloEng does

Monitor engineer capacity and active ticket assignmentsFlag tickets nearing SLA breaches or high-risk escalationsEvaluate client satisfaction and ticket health scoresAssign incoming tickets based on technician availabilitySchedule engineering shifts and support coverageFilter tickets by age, priority, and client statusMonitors engineer workload to spot overloaded team membersIdentifies high-risk ticket escalations automaticallyScores client health and identifies at-risk accountsTriages incoming support tickets automaticallyDirect integration with Halo PSA service deskEngineer shift and task scheduling controls

Pricing breakdown

Pricing model: Free trial

Tutorials & Demos

Frequently asked

Halo PSA, Halo PSA (Native), Microsoft Teams, Slack, Azure AD / Okta, QuickBooks / Xero, NinjaOne, Datto RMM, NinjaOne RMM, N-able N-central, Xero Accounting, Okta Identity, HaloPSA (Native), Microsoft 365 / Azure AD, Datto / Kaseya (RMM), ConnectWise, Xero / QuickBooks, Splunk, Power BI, HaloPSA, Azure DevOps, Jira, HaloCRM, REST API, Calendar Sync, Splashtop, ConnectWise Control, QuickBooks Online, Xero

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