HaloEng

Founded by Paul Hamilton in 1994

Manage engineer tickets and workload for Halo PSA users

Cost

Free Trial

Rating

★ Mixed Reviews

Time to value

Quick Setup (< 1 hour)

You can use HaloEng to monitor and manage IT support tickets, engineer workloads, and client health inside Halo PSA. It shows which tickets are high-risk or overdue, flags overloaded engineers, and tracks at-risk client accounts. You can view escalations, triage new tickets with AI, check team capacity at a glance, and use scheduling tools to balance work across engineers. It connects directly to your Halo PSA account and acts as a command centre for day-to-day operations.

What HaloEng does

View all critical and high-risk tickets in one listCheck individual engineer workload and number of open ticketsFlag overloaded engineers and redistribute their ticket queueMonitor client accounts with high open ticket volumesTriage incoming tickets automatically using AI classificationSchedule and assign tickets to engineers based on capacityEscalate tickets that have been open past acceptable thresholdsConnect to Halo PSA and sync live ticket data to the dashboardShows real-time list of high-risk and overdue tickets sorted by urgencyDisplays each engineer's current workload status (overloaded, heavy, light)Tracks client account health and flags at-risk accountsAI triage module to automatically categorize and prioritize incoming ticketsScheduling module to assign and balance work across the engineering teamConnects directly to Halo PSA without requiring manual data importsDashboard view combining escalations, engineer health, and client health in one screen