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Enterprise Layer Intelligence
Categories/Help Desk & Support/swivl
swivl

swivl

Founded 2018

Automate tenant communications, capture leads, and manage customer service for self storage businesses

Pricing model

Demo

You can use swivl to manage customer interactions and automate daily tasks across self storage facilities. It combines contact center features with automated agents to capture rental leads, handle billing reminders, collect payments, and respond to tenant reviews. Every phone call, text, email, and live chat is gathered into a single unified inbox with conversation summaries and scoring. In addition, the tenant mobile application delivers instant gate access codes, facilitates rent payments, and helps operators collect customer referrals without manual intervention.

What swivl does

Draft AI-suggested responses to tenant inquiriesRoute incoming messages to specific facility staffSend automated payment reminders via SMSCollect online reviews from satisfied tenantsGenerate instant gate codes for moving tenantsSummarize phone calls and text conversationsComplete contactless storage unit reservationsUnified inbox aggregating calls, texts, emails, and website chatsAutomated sales agent to capture leads and complete storage rentalsAutomated billing agent for payment collections and automated remindersAutomated customer service agent to answer repetitive tenant questionsReview management agent that requests and replies to online reviewsConversation summarization and scoring across all channelsTenant mobile application providing digital gate access codesTeam performance tracking and tenant trend monitoring across multiple facilities

Pricing breakdown

Pricing model: Book a demo

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swivl, self storage, conversational AI, tenant communication, contact center, unified inbox, storage rentals, automated support, billing reminders, call center deflection, lead capture, review management, tenant app, gate access codes, customer service