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Enterprise Layer Intelligence
Categories/Help Desk & Support/Stylo
Stylo

Stylo

Founded 2020

Draft customer service replies directly inside Zendesk

Pricing model

Free Tier, Paid

You can use Stylo to draft customer support responses directly inside Zendesk tickets. The tool analyzes incoming customer messages, checks context from connected sources like Shopify, and generates brand-aligned replies that agents can review and send. Beyond response generation, you can monitor customer sentiment scores across tickets, translate messages across languages, and summarize customer service phone calls. You can also audit your existing help center documentation and generate new knowledge base articles to resolve repetitive questions and speed up ticket handling.

What Stylo does

Draft email replies for customer support ticketsAnalyze ticket sentiment to prioritize urgent issuesSummarize phone call transcripts in ZendeskPull e-commerce customer data into ticket responsesTranslate support messages into different languagesAudit and improve help center documentationDraft ticket replies matching company brand voiceShopify integration for order and customer contextCustomer sentiment scoring across support ticketsVoice AI call translation, scoring, and automated summarizationHelp center knowledge base auditing and health scoresAutomated drafting and translation of help articles with Scribe

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Basic (per agent)$15 / mo
Basic (per agent) (annual billing)$12.75 / mo, billed annually
Growth (per agent)$20 / mo
Growth (per agent) (annual billing)$17 / mo, billed annually
Professional (per agent)$25 / mo
Professional (per agent) (annual billing)$21.25 / mo, billed annually

Frequently asked

ZendeskZendeskShopifyShopify

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Stylo, Zendesk AI assistant, customer support, ticket drafting, sentiment analysis, Shopify integration, knowledge base, help center, ticket replies, support automation