Sprinklr

Founded by Ragy Thomas in 2009

Manage customer service and social interactions across channels

Pricing model

Paid

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Sprinklr to manage enterprise customer interactions, marketing campaigns, and support tickets across digital channels in one place. It lets your team monitor online brand mentions, respond to social media comments, and track consumer feedback across the web. You can set up contact center routing, deploy automated virtual agents for common inquiries, and guide human support staff during live calls. Teams can also publish content across several social networks, run digital advertising campaigns, and review detailed operational reports to measure team performance and brand reputation.

What Sprinklr does

Route inbound support tickets to available agentsSchedule social media posts across multiple networksTrack brand mentions across public forums and news sitesModerate user comments on social adsGenerate customer satisfaction survey reportsReview recorded support calls for quality assuranceAutomate answers to repetitive customer service questionsOmnichannel routing for voice calls, social messages, and live chatSocial listening across online forums, news, and social networksUnified agent desktop with real-time response suggestionsSocial media content scheduling and multi-channel publishingAutomated bots for answering common customer questionsPaid social advertising campaign management and comment moderationVoice of customer feedback collection and sentiment reporting

Pricing breakdown

Pricing model: Paid

Frequently asked

Want a tailored answer?

See whether Sprinklr fits your stack.

Techbible weighs Sprinklr against what you already pay for, your team shape, and the work that's actually happening. Free to start.

Side by side

Compare Sprinklr

Search the catalog or pick a similar tool to compare pricing, features, and fit.

Or pick from similar tools

More in Help Desk & Support

All tools →

Chatbase

Build and deploy custom conversational agents across multiple communication channels

Gmelius

Manage shared team inboxes, triage incoming emails, and automate workflows directly inside Gmail

Mumble

Manage WhatsApp customer conversations, automate sales, and track website visitors from one shared inbox

Acquire

Manage customer conversations across chat, email, SMS, and live video in one workspace

Agentplace

Build interactive customer service agents that book appointments and take payments

AI Translations

Translate records, knowledge bases, and customer portals across your ServiceNow environment automatically

Aisera

Automate enterprise service requests, internal IT support, and customer inquiries with conversational agents

Akia

Automate guest messaging, digital check-ins, phone calls, and upsell offers for hospitality businesses