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Enterprise Layer Intelligence
Categories/Help Desk & Support/Social Intents
Social Intents

Social Intents

Founded by James Brookner in 2014

Answer website chats, WhatsApp, and SMS messages directly inside Microsoft Teams or Slack

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Social Intents to connect website live chat, WhatsApp, SMS, and email messages directly to Microsoft Teams, Slack, or Google Chat. Your team can chat with visitors straight from channels they already use every day without switching tabs. You can also train automated agents using ChatGPT, Claude, or Gemini on your website pages and support documents to resolve routine questions automatically. When conversations require human attention, the system routes chats to team members, creates support tickets, and captures lead contact details for your CRM.

What Social Intents does

Embed a live chat widget onto a website using a single code snippetConnect Microsoft Teams or Slack channels to incoming website visitorsCrawl company website URLs to train an automated response botConfigure chat routing rules to send chats to designated team channelsTurn website chat interactions into support tickets with status trackingAutomate order status lookups inside customer conversationsCapture visitor email addresses and contact information outside business hoursReply to live chats directly inside Microsoft Teams, Slack, or Google ChatTrain custom support chatbots on website URLs, help docs, and PDFsChoice of underlying models including ChatGPT, Claude, and GeminiOmnichannel web inbox covering website chat, email, SMS, and WhatsAppAutomated handoff from chatbot to human agents in specific channelsCustom actions to look up orders, book meetings, and update CRM recordsBuilt-in help desk ticketing with assignment, status tracking, and email follow-upsUnlimited agent seats on Basic and higher subscription tiers

Pricing breakdown

Pricing model: Free trial

PlanList price
Starter (annual billing)$39 / mo, billed annually
Basic (annual billing)$69 / mo, billed annually
Pro (annual billing)$99 / mo, billed annually
Business (annual billing)$199 / mo, billed annually
Lite$29 / mo
Lite (annual billing)$21 / mo, billed annually

Frequently asked

Microsoft TeamsMicrosoft TeamsSlackSlackGoogle ChatGoogle ChatZoomZoomWebExWebExWhatsAppWhatsAppShopifyShopifyWixWixSquarespaceSquarespace

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Social Intents, live chat, customer support, Microsoft Teams integration, Slack integration, Google Chat, website chat widget, ChatGPT chatbot, Claude chatbot, Gemini chatbot, WhatsApp business, SMS support, help desk ticketing, lead capture, omnichannel inbox, automated customer service