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Enterprise Layer Intelligence
Categories/Help Desk & Support/ServiceTarget
ServiceTarget

ServiceTarget

Founded 2016

Build customer self-service support portals and knowledge bases for complex products

Pricing model

Free Tier, Paid

You can use ServiceTarget to centralize technical documentation and turn complex product knowledge into self-service support experiences. The system lets you import manuals, troubleshooting guides, and specs from systems like SharePoint, Confluence, and Google Drive. You can organize information across multiple brands, models, and regions, then build custom help centers, searchable databases, and chatbots without writing code. When customers require direct assistance, it routes tickets to Zendesk or Salesforce while giving support reps instant answers directly from your verified technical knowledge base.

What ServiceTarget does

Import technical guides from Google Drive and SharePointBuild no-code self-service help centers for specific product linesTranslate product manuals into multiple regional languagesRoute complex support questions into ticketing systems like ZendeskGenerate searchable knowledge articles from past support conversationsConfigure step-by-step troubleshooting workflows for hardware setupsOrganizes content across complex brand, category, and model hierarchiesImports documents directly from SharePoint, Confluence, and Google DriveBuilds custom customer portals and troubleshooting assistants without codingTranslates technical documentation into more than 20 languagesEscalates unresolved self-service inquiries directly to CRM and ticketing systemsConverts resolved support conversations into reusable knowledge base articles

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Pro$150 / mo
Pro+$350 / mo
Enterprise$500 / mo

Frequently asked

Google DriveGoogle DriveZendeskZendeskSalesforceSalesforceServiceNowServiceNowMicrosoft TeamsMicrosoft TeamsSlackSlack

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ServiceTarget, customer self-service, knowledge management, technical documentation, help center, support portal, product manuals, troubleshooting guides, Zendesk integration, Salesforce integration, customer support, multi-language translation