Serval

Founded by Jake Stauch

Automates IT help desk tickets, access management, and complex workflows using specialized AI agents.

Cost

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Serval to automate IT service management tasks with AI agents that handle help desk requests, access provisioning, and employee questions. The system lets you create workflows using natural language instead of complex drag-and-drop builders. It includes automated ticket resolution, access management policies, and integrations with Slack, Teams, and other workplace apps. Teams can deploy AI agents to handle routine tasks like password resets, access requests, and employee onboarding automatically.

What Serval does

Reset employee passwords across multiple systemsProvision access to applications based on job rolesCreate automated onboarding checklists for new hiresBuild custom workflows for equipment requestsSet up approval chains for privileged access requestsSchedule automatic access reviews and renewalsGenerate compliance reports for security auditsIntegrate help desk with existing business applicationsCreates workflows using natural language descriptionsAutomatically resolves over 50% of incoming help desk requestsProvisions just-in-time access with custom approval policiesSyncs knowledge base content from multiple sourcesBuilds workflows in code while showing no-code interfaceManages access governance across all applicationsEscalates tickets automatically to appropriate team membersIntegrates with existing ticketing systems via two-way sync