Serval

Founded by Jake Stauch

Automate internal employee requests, IT service workflows, and device remediation across enterprise systems

Pricing model

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Serval to manage enterprise IT service management and automate common internal employee support requests. It scans historical and incoming help desk tickets to identify repetitive manual tasks, then drafts automated workflows for IT administrators to review and approve. Admins can build deterministic automation scripts from natural language prompts, while automated agents resolve user tickets directly through chat applications. Serval also tracks hardware and software assets, suggests knowledge base updates based on recent issues, and proactively discovers endpoint configuration problems across company devices.

What Serval does

Draft automated workflows from recurring help desk ticket patternsReset user authentication and MFA tokens via chat promptsEscrow missing device encryption keys to prevent lockoutsIngest configuration items into the asset management databaseSync tickets and changes with external ITSM systemsUpdate internal knowledge base documentation based on ticket historyApprove and publish deterministic scripts created from natural languageAutomation Opportunity Finder that analyzes historical tickets to draft workflowsProactive endpoint and device background scanners to detect issues before tickets are filedNatural language workflow builder generating code-based admin workflowsHelp desk chat agent resolving employee requests inside Microsoft TeamsDeterministic execution ensuring automations only run approved admin actionsSelf-healing knowledge base that drafts updates based on ticket trendsHardware and software asset management with natural language ingestionBi-directional synchronization with existing enterprise ticketing systems

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

ServiceNow

Microsoft Teams

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