ScreenMeet - native remote support in ServiceNow, Salesforce and Tanium.

Founded 2016

Provide remote desktop control and screen sharing directly inside enterprise ticketing systems

Pricing model

Demo

You can use ScreenMeet to provide remote technical support directly within ServiceNow, Salesforce, and Tanium workflows. It allows IT support agents to view screens, take remote control of devices, run administrative terminal commands, and annotate screens without leaving their service desks. The system automatically logs all actions, recordings, and diagnostic information directly into the open incident ticket. Furthermore, its automated session summarization and real-time guidance tools suggest proven troubleshooting steps based on existing documentation and past tickets, helping support teams resolve technical issues much faster.

What ScreenMeet - native remote support in ServiceNow, Salesforce and Tanium. does

Control remote endpoints and run system commandsShare screens securely with end-user permissionAnnotate user screens to guide troubleshooting stepsWrite structured resolution notes into support ticketsQuery knowledge base fixes based on live device errorsStore session recordings and audit trails in incident recordsEnforce regional data residency using geo-fencing controlsNative operation inside ServiceNow, Salesforce, and Tanium interfacesRemote desktop control with terminal command execution and admin elevationAutomatic generation of structured session notes and resolution steps directly into ticketsReal-time troubleshooting recommendations pulled from knowledge bases and past fixesScreen sharing with user consent management and visual screen annotationAutomated capture of call recordings, screenshots, and device diagnosticsEnterprise data sovereignty with regional geo-fencing and bring-your-own-LLM supportSOC 2 Type II and ISO 27001 compliant architecture with full audit trails

Pricing breakdown

Pricing model: Book a demo

Frequently asked

ServiceNow

Salesforce Tanium

Tanium

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