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Enterprise Layer Intelligence
Categories/Help Desk & Support/Quiq
Quiq

Quiq

Founded 2015

Automate customer service phone calls and text messaging with conversational virtual agents

Pricing model

Demo

You can use Quiq to handle customer service conversations across phone calls, text messages, and web chat. It connects to your business data so automated agents can answer questions, process product returns, schedule appointments, and file warranty claims. The system includes a design studio where you can set guardrails, run test simulations, and verify responses before they reach customers. Quiq also assists human support staff with suggested replies and logs complete audit trails for compliance with enterprise security standards like SOC 2 and HIPAA.

What Quiq does

Set up guardrails to prevent unapproved chatbot answersSimulate caller scenarios to test response accuracyRoute complex support requests to human agentsCollect photos and documents from customers via SMSTrack conversation resolution rates across voice and chatConnect knowledge base articles to conversational agentsVoice agent simulation and live phone call handlingRule-based guardrails to verify responses before sendingAssistive agent workspace for human support teamsOmnichannel messaging across web chat, SMS, and voiceAudit logging and step-by-step decision trackingPre-deployment testing environment for conversation flowsEnterprise compliance controls covering SOC 2 and HIPAA

Pricing breakdown

Pricing model: Book a demo

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Quiq, Conversational AI, Voice AI, customer service, messaging, chatbots, AI Studio, enterprise CX, customer journey, call automation, text messaging, dispute resolution, claims processing, customer support, contact center